Maintenance Requests

Report a Repair or Maintenance Issue

At Ray White Northside Property Management, we understand that a well-maintained rental property is essential for a safe and comfortable tenancy. If you’ve noticed a repair or maintenance issue at your home, please let us know as soon as possible so we can assess the situation and coordinate the appropriate action.

Whether it’s a plumbing problem, faulty appliance, heating issue, damaged fixture, or general property maintenance, reporting it promptly helps us work with your landlord and qualified contractors to resolve the issue efficiently.

Before You Lodge a Maintenance Request

Providing detailed information allows our property management team to process your request more quickly. When completing the maintenance form, please include:

• A clear description of the repair or maintenance issue
• When you first noticed the problem
• The room or location where the issue is occurring
• Photos or short videos, if available
• Details of any damage that is worsening or may require urgent attention
• Your preferred contact information and suitable access times

The more information you provide, the sooner we can arrange the appropriate next steps.

Urgent Maintenance

Some maintenance issues require immediate attention, particularly if they involve health and safety risks, significant property damage, loss of essential services, or security concerns.

If your situation requires urgent assistance, please contact Ray White Northside Property Management immediately using the emergency maintenance contact details provided at the beginning of your tenancy.

If there is an immediate threat to life, health, or safety, always call 111 before reporting the issue to our office.

Non-Urgent Repairs

For routine repairs and general maintenance requests, simply complete the form below. Our property management team will review the information, contact you if further details are needed, and arrange the appropriate course of action with the property owner and approved tradespeople.

To avoid delays or unexpected costs, please do not organise repairs independently unless you have received prior approval from Ray White Northside Property Management.

Submit Your Maintenance Request

Use the form below to provide details of the maintenance issue, and we’ll respond as soon as possible. Our goal is to keep your rental property well maintained while ensuring repairs are managed professionally and with minimal disruption to your tenancy.